Contact Us
Got a question about one of our reviews, spotted something that needs updating, or want to suggest an Australian online casino for us to look at? This page explains what we can help with and the best way to reach us.
What We Can Help With
Australian Online Casinos covers online casinos available to players in Australia, with a particular focus on sites that support fast, convenient payment options such as PayID. Readers most commonly get in touch about:
- Questions about how a specific bonus offer or wagering requirement works
- Corrections — a casino has changed its terms, licensing details or payment methods since our last update
- Requests to review a new or recently launched online casino
- General feedback on our rankings, comparison tables or evaluation criteria
- Enquiries from operators about being featured or corrected
We're not able to process deposits, withdrawals, account verification or complaints on behalf of any casino operator. If you have an issue with your account, balance or a withdrawal, that has to go through the casino's own customer support team directly, since we don't hold or manage player funds.
What We Can't Assist With
To keep expectations clear, there are a few things outside our scope:
- Resolving disputes between a player and a casino operator
- Processing identity verification (KYC) or account documents
- Issuing refunds, reversing bets or adjusting bonus balances
- Providing personalised financial or legal advice
If you're dealing with any of the above, the operator's own support channel — usually live chat or email, listed on their site — is the right place to start.
Before You Get in Touch, Check These First
A good chunk of enquiries we receive are answered on the site already. It's worth a quick check first:
- Read our About Us page for background on how we research and rate casinos
- If you're outside Australia and looking at UK-facing sites, our Non Gamstop Casinos UK 2026 guide may be more relevant
- If you're concerned about your own gambling habits or a family member's, our Responsible Gambling page lists support options and self-exclusion tools
- For questions about how we operate commercially or use the site, see our Terms and Conditions
A Note on Independence
Australian Online Casinos earns commission when readers sign up with a casino through links on this site. This never affects how we rank or review operators — commission doesn't buy a better position, and a low editorial score stands regardless of any commercial relationship. If you contact us about a review, you'll get the same honest answer whether the operator is a partner or not.
What Happens After You Send a Message
We read every message that comes through. Genuine corrections, licensing updates and factual errors get priority, since keeping our reviews accurate matters more to us than anything else on the site. Feedback on rankings and general suggestions help shape future updates, even if we can't reply to every message individually.
If your enquiry relates to a specific casino's bonus terms, deposit limits or withdrawal times, it helps to mention the operator's name and roughly when you last checked their site — offshore casinos can change offers and terms without much notice, so a specific date helps us track down what's changed.
A Reminder on Eligibility
The casinos reviewed on this site are offshore operators, licensed outside Australia. They're not regulated Australian gambling businesses, and using them is a personal decision for adults aged 18 and over. If you're contacting us with a question about eligibility, licensing or how offshore casinos operate in relation to Australian law, we're happy to point you to the relevant page on our site, but we can't offer legal advice on your individual circumstances.